Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bel.tingshair@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bel.tingshair@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bel.tingshair@gmail.com.

International shipments are responsible for custom taxes and duties upon delivery. 

We offer fast and convenient same day shipping. Cut off time is 12pm EST Monday-Friday.  After 12pm EST orders ship next day. We ship on business days only (Monday-Friday).

You can expect to receive your items in 5-7 business days. 

All orders are subject to fraud risk analysis. 

**In order to avoid any delays in shipping please provide matching shipping & billing addresses.

Bel Tingsis not liable for lost, damaged, or stolen packages.  VIP insurance is available for purchase. Claims related to lost packages, for which the carrier supplies photographic proof of delivery, cannot be guaranteed. Claim approval grants replacements only. 

By purchasing you are agreeing to the following terms and conditions:  You have read the product description and understand the product that you are receiving. You understand and agree to our refund policy.  You understand that once an order is submitted, changes or cancellations can not be made (including item changes, shipping address changes, etc).